NURUL AFRIENA BINTI ASRI

The e-commerce course provided invaluable insights into the meticulous planning essential for succsess in a bussiness. As a part of customer service , my responsibilities is support our customer before and after they buy and use our product and our service customer can help a customer if have any problem about a product. Customer service is a critical factor in ensuring buyer satisfaction, retaining customers, and growing a bussines. At most companies, customer service representatives are the only employees who have direct contact with buyers or users. The buyers' perceptions of the company and the product are shaped in part by their experience in dealing with the customers.